Date of visit
*
MM
DD
YYYY
Time of visit
*
Hour
Minute
Second
AM
PM
Size of party
*
Area of seating
*
Ground (L1) indoors
Ground (L1) front courtyard
Ground (L1) wharfside
Upstairs (L2)
Comments (if applicable)
Add detailed comments about your pre-visit experience
• Exterior cleanliness and signage
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Host greeting and wait time
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• First visual impressions (ambience, music, lighting)
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
Comments
Add detailed comments about arrival and first impressions
• Staff greeting and attentiveness
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Product knowledge (menu, specials, drink suggestions)
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Order accuracy and timeliness
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Bill accuracy and payment process
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
Comments
Add detailed comments about your service experience
• Presentation
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Temperature and freshness
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Taste and portion size
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Value for money
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
Comments
Add detailed comments about your dining experience
VENUE EXPERIENCE
• Cleanliness (tables, bathrooms, bar)
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Lighting, temperature, and noise
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Music – appropriateness and volume
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Crowd management (if applicable)
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
Comments
DEPARTURE
• Farewell or acknowledgment on exit
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
Comments
OVERALL RATING
• Overall satisfaction
*
1 - Highly unsatisfactory
2 - Unsatisfactory
3 - Neutral
4 - Meets expectation
5 - Exceeds expectation
• Would you return?
*
1 - Definitely not
2 - Unlikely
3 - Neutral
4 - Likely
5 - Yes, definitely
• Would you recommend this venue to friends?
*
1 - Definitely not
2 - Unlikely
3 - Neutral
4 - Likely
5 - Yes, definitely
Comments
OPEN COMMENTS
• What did you enjoy most?
*
• What could have been better?
*
• Any standout team members?
*
Good or bad, and why?